1. Processing Times
- In-stock items ship the next business day. We'll email you with order and tracking updates.
- Pre-order and custom pieces take 2–3 weeks to produce before shipping, since each item is made to order.
2. Domestic Shipping (United States)
- USPS Standard: $9 base rate, $3 per additional item — 2–5 business days
- Expedited shipping is available on request — contact us before placing your order to arrange this.
- All domestic packages include tracking and $100 of shipping insurance.
3. International Shipping
- Canada: $30 base rate, $5 per additional item
- Everywhere else: $35 base rate, $5 per additional item
- Delivery typically takes 7–14 business days, plus any additional time for customs processing.
- International customers are responsible for any customs fees or import duties charged by their country. We're unable to offer refunds for delays or issues related to customs.
4. Lost or Missing Packages
If tracking shows your package as delivered but you haven't received it, contact us within 3 days so we can work with the carrier to resolve it.
(Note: this 3-day window is specifically for delivery discrepancies. For damaged or defective items, see our Returns & Refunds Policy, which allows a 5-day window.)
5. Address Accuracy
Please double-check your shipping address at checkout. We're not responsible for packages sent to an incorrect address entered by the customer.
6. Delays Outside Our Control
We hand-package every order with care, but we're not responsible for delays caused by weather, postal service issues, or other circumstances outside our control.
7. Contact Us
Questions about your order or shipping? Reach us at info@miutew.com
Effective Date: 08/10/2026
