1. Our Approach
All Miutew items are made to order, so we're unable to accept returns or exchanges for sizing, color preference, or change of mind. We carefully check items before shipping, so we don't expect issues to come up often, but if something does go wrong, we want to make it right.
2. When We'll Consider a Refund
We'll consider a refund, replacement, or other resolution if your item arrives:
- Damaged
- Defective (print issue, flaw in the fabric, etc.)
- Incorrect (wrong item, size, or design from what you ordered)
- Damaged or lost in transit
3. How to Request One
Contact us at info@miutew.com within 5 days of your delivery date, and include:
- Photos of the issue (and packaging, if it's shipping damage)
- Your order number
Requests submitted after 5 days, or without photos, can't be considered.
4. Shipping Issues
Once a package leaves our hands, delivery is out of our control. That said, if your order arrives damaged or doesn't show up at all, reach out — we'll work with you to find a fair resolution.
5. Resolution
Every situation is a little different, so we'll work with you directly on next steps. Depending on the issue, that may look like a replacement, a partial refund, or a full refund.
6. Handmade Variations
Because each item is hand screen-printed, small variations in ink texture, placement, or shade are normal and not considered defects.
7. Non-Refundable Situations
We're unable to offer refunds or replacements for:
- Sizing or fit preference (check our size guide before ordering)
- Change of mind
- Requests submitted after 5 days of delivery
- Requests without photos
8. Contact Us
Questions about an order? Reach us at info@miutew.com
Effective Date: 08/10/2026
